NoShow Rescue
How it works

From cancellation to booked in two minutes

No new habits to learn. Mark the appointment cancelled and NoShow Rescue does the rest — here is the whole sequence.

Recovery timeline

Example sequence — illustrative figures

  1. 2:04 PM

    Jessica cancels her 2:30 PM color appointment

    You mark it cancelled in NoShow Rescue, or it arrives from your CSV import. A recovery opportunity opens immediately and $165 is recorded as revenue at risk.

  2. 2:04 PM

    The waitlist is ranked

    Six customers match the service, the day, the time and the notice they need. Each one is scored out of 100 with the reasons shown, so you can see why they are on the list.

  3. 2:05 PM

    Three offers go out, best match first

    Only the top matches are contacted. The message names the service, the date and the time, so the customer can answer with one word.

  4. 2:06 PM

    Maya accepts and the slot is refilled

    The remaining offers stop instantly. A confirmed replacement appointment is created for 2:30 PM and the original is marked refilled.

  5. 2:06 PM

    $165 is recorded as recovered

    The ledger writes one recovered entry keyed to that appointment. Your dashboard, analytics and recovery rate all update from the same source.

The matching algorithm

Why a customer is at the top of the list

Nothing about the ranking is random. Every candidate is scored on the same seven factors, and the same slot always produces the same order.

Waitlist matching factors and their weights out of 100
FactorWeight
Service match
30
Day preference
15
Time preference
15
Response history
12
Staff preference
10
Date window
10
Engagement
8

Before scoring, anyone who cannot take the slot is removed outright: not enough notice, outside their date window, above their maximum value, wrong service, or the person who just cancelled.

Watch it happen for yourself

The demo lets you cancel an appointment and follow the whole recovery, step by step, with no account.

Run the interactive demoSee pricing